Terms of Service
Please read our terms carefully to understand our policies and your rights
Last updated: December 2024
Acceptance of Terms
By accessing and using the Noirelle website and services, you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.
Noirelle reserves the right to update these terms at any time without notice. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Noirelle's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modifying or copying the materials
- Using the materials for any commercial purpose
- Attempting to decompile or reverse engineer any software
- Removing any copyright or proprietary notations
- Transferring the materials to another person
Product Information & Authenticity
All products sold on Noirelle are guaranteed to be 100% authentic. We source directly from authorized distributors and luxury boutiques. Each item is carefully inspected for quality and authenticity before shipment.
Product descriptions, images, and specifications are provided for informational purposes. We recommend reviewing our size guide and product details carefully before purchase.
Ordering & Payment
By placing an order on Noirelle, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement.
All orders are subject to acceptance and verification. Noirelle reserves the right to refuse or cancel any order for any reason, including suspected fraud or violation of these terms.
Payment must be received in full before order processing. We accept all major credit cards and secure payment methods. All prices are in USD unless otherwise stated.
Shipping & Delivery
We offer complimentary worldwide shipping on all orders. Standard delivery typically takes 3-5 business days. Express delivery (1-2 business days) is available for an additional fee.
Delivery times are estimates and not guaranteed. Noirelle is not responsible for delays caused by customs, weather, or carrier issues. Once shipped, items are at the buyer's risk.
Please provide accurate shipping information. Noirelle is not responsible for packages delivered to incorrect addresses provided by the customer.
Returns & Refunds
Return Window:
Items may be returned within 30 days of delivery for a full refund, provided they are in original, unworn condition with all tags attached.
Return Eligibility:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be intact
- Items must not show signs of wear or damage
- Customized or made-to-order items are non-returnable
- Sale items are final sale and non-returnable
Return Process:
- Contact our customer service team at cs@noirelles.com
- Receive a prepaid return shipping label
- Ship the item back in original packaging
- Refund processed within 5-7 business days of receipt
Refund Method:
Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Intellectual Property Rights
All content on Noirelle's website, including text, graphics, logos, images, and software, is the property of Noirelle or its content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, transmit, display, or perform any content from this website without prior written permission from Noirelle.
User Conduct
You agree not to use this website for any unlawful purpose or in any way that violates these terms. Specifically, you agree not to:
- Harass or cause distress or inconvenience to any person
- Transmit obscene or offensive content
- Disrupt the normal flow of dialogue within our website
- Attempt to gain unauthorized access to our systems
- Engage in any form of fraud or misrepresentation
Limitation of Liability
In no event shall Noirelle or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Noirelle's website.
Governing Law
These Terms of Service and all related policies are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Questions?
If you have any questions about these Terms of Service, please contact us
Contact Legal Team