Request a Return
Fill out the form below and we'll process your return request within 24 hours
Please review our return policy before submitting your request
Return Policy
NOIRELLE offers returns for selected items within 30 days of receipt of delivery. Most items sold on NOIRELLE follow our general return policies. However, some have different policies or requirements associated.
Return Eligibility
- Free to return up to 30 days from delivery
- Items must be in original condition and packaging
- Unboxing video required for all returns
- Clear photos of the product required for verification
Non-Returnable Items
- Personalized or custom-made items
- Engraved items
- Gift cards
- Items showing signs of wear or damage
- Items without original packaging
Return Process
Submit return request via our website or contact
Wait for approval email with return instructions
Package item securely with unboxing video and photos
Ship using reliable courier service (customer pays return shipping, unless defective)
Provide tracking code to our customer service team
Receive refund within 5-10 business days after inspection
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
Exchanges
If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure availability.
Return Shipping
Return shipping costs vary. It is free for defective or incorrect items. For other returns, a shipping fee may apply and will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.